The Digit Promise
We put our money where our mouth is. If your business gets fined because we missed a deadline, we will cover the cost
Our guarantee
What this covers
Late BAS lodgement
If we miss your BAS deadline and the ATO issues a Failure to Lodge penalty, we cover the penalty amount and lodge the BAS immediately at no additional charge
Late super payments
If we fail to process your super on time and the ATO applies a Super Guarantee Charge, we cover the administration fees and nominal interest component
Remediation work
Beyond covering the fine itself, we fix whatever went wrong - lodging corrected statements, communicating with the ATO, or applying for penalty remission
How it works
Simple and transparent
If a penalty is issued and you believe it was caused by something on our end, let us know. We review the timeline of events, confirm whether the delay was within our control, and if it was - we cover it. No arguments, no small print
We also work with the ATO to seek penalty remission on your behalf. As a registered BAS agent, we can apply for safe harbour provisions and lodge remission requests directly - something most business owners do not know is available to them
In over a decade of operation, we can count the number of times we have missed a client deadline on one hand
This is not a reckless promise. Every client has a dedicated team, not a single point of failure. Our internal systems track every BAS deadline, every payroll run, and every super payment date. We use automated reminders, peer review processes, and team leader sign-off before anything is lodged. When you have the right systems and the right people, deadlines do not get missed
The fine print
What we need from you -
- be on our managed bookkeeping or managed payroll service (not one-off project work, catch-up bookkeeping, or advisory-only)
- send documents and approvals on time - we cannot lodge what we do not have
- provide accurate information - if a penalty arises from incomplete or incorrect data, it sits outside this guarantee
What this doesn't cover -
- your underlying tax or super obligations - we cover penalties for late lodgement, not the tax itself
- General Interest Charge on unpaid amounts - if your BAS payment is late because you did not have funds, the GIC is not covered
- penalties inherited from before our engagement
Beyond the guarantee
What every client can expect
Fixed monthly pricing
You know what you are paying before we start. No hourly surprises, no scope creep invoices. The price is the price
Proactive communication
We do not wait for you to chase us. If something needs your attention, we reach out before it becomes urgent
Your books, always current
We reconcile continuously, not in a last-minute rush before BAS is due. Your numbers are reliable at any point in the month
A team, not a single person
You will never be stranded because one person is on leave. Our team model means there is always someone across your file
No lock-in contracts
We do not tie you in. If we are not delivering, you should be free to leave. We would rather earn your business every month