Xero phone support gives you direct access to a certified Xero advisor when you need a quick answer. Book a call and get your question resolved in minutes - no tickets, no wait.
No. Xero does not offer a direct inbound phone support number. You raise support tickets or request callbacks through Xero Central - click the question mark icon in the top-right corner of your Xero account to get there. For urgent Xero questions, working with a Xero certified advisor gives you direct phone access to someone who knows your specific accounts
You can get help from Xero from within your Xero organisation by clicking on the question mark (?) icon on the top right. This will link you through to Xero Central where you can click on 'Contact Xero Support' to raise a new ticket. Raising tickets in this way allows you to see when Xero support have been in contact with you and manage the cases.
Xero support response times vary. For support tickets raised through Xero Central, expect a response within 1 to 3 business days depending on the complexity and current volume. If you request a callback, Xero typically schedules it within 24 to 48 hours at your preferred time. For urgent issues affecting your ability to process payments or lodge BAS, flag the urgency in your ticket. If you need faster help with your specific accounts, a Xero certified advisor like Digit provides same-day support as part of a bookkeeping or support engagement
Xero does not offer direct phone support, but you can request a callback through Xero Central and they will call you at your preferred time. For immediate phone access to someone who knows your specific Xero setup, work with a Xero certified advisor or bookkeeping firm. At Digit, our clients contact us directly by phone or email for any Xero question - we know your accounts, your industry context, and can troubleshoot faster than generic support