Xero is designed to be easy to learn and use for non-accountants. We find that most people can learn the basics in a few hours to navigate the software and find their way around when guided in a one-on-one training session. Getting the hang of using Xero and exploring all the features can take a few weeks to learn
Yes it can! Each training session is all about the questions you want answered - so we always start with understanding what you would like to cover. We also ask for access to your Xero account ahead of time to see how you are actioning things currently and provide context for the training session. It's important to us that you get the most value out of every Xero training session. Doing the training in your own Xero account gives you the context you need to be successful
You sure can. Xero provide a heap of resources on their website. Xero Central is the main support site and provides information on how to action different tasks within Xero. What Xero Central won't teach you is why certain things need to be done, or provide an overview of specific bookkeeping workflows such as GST reconciliation. For that, we recommend Xero training with a Xero certified advisor like us!
We do both. Training in person is the most effective way to learn as we can step through processes in Xero together, and answer your questions quickly. Otherwise we do run training sessions online over Zoom - where we log into Xero, share a screen together and work through your questions together
Xero don't have an inbound support phone number. What they do allow you to do is provide your phone number through Xero Central, and Xero will contact you. You just need to let them know your preferred time to call and they'll get in touch. You can also choose to create a support ticket as another way to get support from Xero. If you have a more immediate question you want help with in your accounts, you can always use our paid Xero support
It's up to you. One on one training on Xero is recommended as we can customise our training to how you like to learn. We can also do small group training if you have multiple people that want to understand Xero. We can also design Xero workshops for your business to train larger groups